Return Policy
IMPORTANT INFORMATION REGARDING PURCHASES: READ CAREFULLY.
30-Day Money Back Guarantee
If you are not completely satisfied with your purchased STANDARD
LENGTH SHAFT for any reason, you may return the original shaft for a full
refund or one (1) exchange within 30-days from the date your purchased
product was marked delivered. If you choose the exchange option, you
have 21 days from the date the exchange order shaft was marked
delivered to return it for a full refund. No further refunds or exchanges
are allowed.
Please Note: We are happy to cut your Newton Motion shaft to your
preferred length, but custom cut shafts are not returnable.
Returns for Refund:
The shaft must be in “like new” condition and returned to our facility in its
original packaging (tube and box) along with all provided components,
including the shaft, the grip, and the adapter (if shipped) and the box dated
received by UPS within 30 days of delivery to the address on the original
order as entered by the purchaser on our website or by a SPG, Inc,
representative. Original shipping charges, taxes, duties, and any
International fees paid by purchaser (if any were incurred) are non-
refundable and will not be credited back to you.
Please use the Refunds and Exchanges Form that was included with your
shipment to send back the original order for a full refund.
No prior RMA is required. If an item, however, is received by SPG, Inc.,
that does not comply with the specific timetables and dates allowed in our
Return and Exchange Policy, the purchaser will be contacted via the
customer contact information provided in their original order to determine if
they would like the item returned at the purchaser’s expense. No refund
will be provided.
We will not pay for return shipping outside of the 48 contiguous
United States and the District of Columbia. All shipping fees incurred to
return the item that is shipped from outside the 48 contiguous United States
and the District of Columbia, including but not limited to, shipping fees,
import fees and taxes, including those fees that are incurred when shipping
Internationally, are solely the responsibility of the purchaser.
Once we receive your returned shaft, it can take up to 5 business days to
process your return. After the return is processed, your refund will be
issued, and it may take up to 10 additional business days to appear in your
account, depending on your card issuer (15 total business days).
Exchange Order;
Please use the Refunds and Exchanges Form that was included with your
shipment to send back the original order for your one (1) exchange order.
The order notes you listed on your original order will not be applied to
the exchange order. You will need to write down any modifications or
specific requests you have for the new shaft (desired length, grip size,
adapter, etc.) on the note line of the Refunds and Exchanges Form. Please
do your best to keep the notes short and legible.
No prior RMA is required. If an item, however, is received by SPG, Inc.,
that does not comply with the specific timetables and dates allowed in our
Return and Exchange Policy, the purchaser will be contacted via the
customer contact information provided in their original order to determine if
they would like the item returned at the purchaser’s expense. No refund
will be provided.
We will not pay for return shipping outside of the 48 contiguous
United States and the District of Columbia. All shipping fees incurred to
return the item that is shipped from outside the 48 contiguous United States
and the District of Columbia, including but not limited to, shipping fees,
import fees and taxes, including those fees that are incurred when shipping
Internationally, are solely the responsibility of the purchaser.
If you are not satisfied with the shaft you received in your one (1)
exchange, you may return the exchanged shaft for a full refund within 21
days from the date your exchange order was marked delivered.
No additional exchanges are allowed after the initial exchange unless
the item shipped is deemed by SPG, Inc., to be defective for its intended
purpose. If the item is deemed to be defective, the 21 day return window
will not start until you receive a shaft that is deemed by SPG, Inc. to be
suitable for its intended purpose.
The shaft must be in “like new” condition and returned to our facility in its
original packaging (tube and box) along with all provided components,
including the shaft, the grip, and the adapter (if shipped) and the box dated
received by UPS within 30 days of delivery to the address on the Refunds
and Exchanges Form as entered by the purchaser. Original shipping
charges, taxes, duties, and any International fees paid by purchaser (if any
were incurred) are non-refundable and will not be credited back to you.
Please Note: We are happy to cut your Newton Motion shaft to your
preferred length, but custom cut shafts are not returnable.
Motion Driver Shafts 45.75” play length
Motion Driver Shaft Uncut (shaft only) 45” cut length
Motion Fairway Shaft – 3 Wood 43.5” play length
Motion Fairway Shaft – 5 Wood 43” play length
Motion Fairway Shaft – 7 Wood 42.5” play length
Motion Fairway Shaft – Uncut (shaft only) 45” cut length
Play length is measured per the USGA standard defined in Rule 5.0:
5.0 Procedure for Measurement of Club Length 5.0.1The
measurement of length is made with the club set on a horizontal
plane while the sole is set against a 60 degree plane, Figure 5.0.1.
The length is defined as the distance from the point of the intersection
between the two planes to the end of the grip.